Frequently Asked Questions:
Soft Play
What is soft play rental and is it safe?
Soft Play Rental offers both indoor and outdoor spaces equipped with soft play equipment, catering to children aged 0-5. Our soft play areas provide a secure setting where kids can engage in exploration, play, and socialization. Safety is paramount to us, and we prioritize cleanliness by utilizing a safe disinfectant cleaner to sanitize the area before each event.
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Booking
How do I book?
The EASIEST way to secure your special day with us is to click on the "Book Us" tab and submit an inquiry form. Our event coordinator will respond via email and get you on our calendar ASAP. If you don't hear back within 48 hours, feel free to send us a DM on Facebook or shoot us an email at ttp@tinytotsplayland.com. Be sure to keep an eye out in your junk/spam folder because sometimes our response sneaks in there!
Please note: Our pricing includes a 4-hour booking time slot. If you need additional time, it can be added for an extra fee—please refer to the Miscellaneous section for details.
Weather
Do you set up outdoors?
Certainly! Weather permitting, we're happy to arrange outdoor setups for any event. We kindly request that you designate a shaded area to ensure the equipment remains comfortably cool for the children. For safety reasons, we refrain from setting up on uneven surfaces to provide a secure playing environment for the kids.
What if it rains?
In order to prioritize the safety of our little ones, we refrain from setting up outdoors in the event of forecasted rain. We kindly request that you have an indoor backup location arranged in case of inclement weather. Please note that deposits are non-refundable for cancellations due to weather conditions. However, you can utilize your deposit as credit for a future booking. This credit remains valid for a full year from the original event date, and we'll collaborate with you to reschedule based on our availability.
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Please note: Once Tiny Tots Playland has fully set up all equipment and your event time has started, a refund WILL NOT be issued.
Payments
What forms of payment do you accept?
We currently accept payments via PayPal. All major credit and debit cards can be used to make payments and a PayPal account is not required.
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How much is the deposit amount?
Deposit is 30% of your total. This amount will secure your date and will also be deducted from your balance. Remainder balance is due 24hours prior to your event date. Please keep in mind that dates WILL NOT be reserved until a deposit is paid.​
Do you offer a payment plan?
Certainly! With PayPal, you have the flexibility to make payments at your convenience by using your personalized invoice link. So, yes, technically!
Fees
How does the delivery work, is there a fee?
We'll arrive two hours before your event begins to begin setup. If there are any restrictions such as stairs or limited parking that could potentially delay setup, kindly inform us beforehand so we can make appropriate arrangements. Please note that there is a delivery fee for every rental, which varies depending on the location/distance from Huntsville.
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Please note: Delivery is included for events within 30 miles of Huntsville. Locations beyond this range are subject to a $1.00 per mile travel fee.
Changes & Cancellations
What if I need to cancel?
We hope you don't have to cancel all the fun, but we understand things happen in life. Should you need to cancel your reservation, please be sure to notify us as soon as possible at ttp@tinytotsplayland.com. Cancellations 7 business days or more prior to the event date will receive a full refund of deposit. Cancellations less than 7 business days prior to event date will result in the loss of your deposit. If you do not receive a response via email (in regards to your cancellation) within 24 hours, please call or text us at 256-604-7905.
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Interactive Activity
What Are Interactive Activity Rentals and Are They Safe?
Interactive activity rentals provide engaging stations designed to encourage creativity, sensory exploration, and hands-on fun in both indoor and outdoor settings. These activities create an inviting environment where participants can play, explore, and socialize at their own pace. Safety is a top priority; all materials and equipment are carefully selected for safe use, and each activity area is thoroughly cleaned and sanitized with a safe disinfectant before every event to ensure a clean and worry-free experience.
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Everything You Need to Know
Can activities be used indoors and outdoors?
Yes, interactive activities can be set up indoors or outdoors, as long as there is adequate space and a level surface.
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Is there an age limit for the activities?​
No. Activities are designed to be flexible and can be enjoyed by a wide range of ages. We can recommend stations based on your group if needed.
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How many participants can take part?
Packages typically include up to 10 participants, with the option to add more for an additional fee.
Please note: Additional participants may be added for $10 per child.
Do you provide setup and takedown?
Yes. Full setup and takedown are included so you can relax and enjoy your event.
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What types of events are these activities best for?
Interactive activity rentals are perfect for birthday parties, school events, community gatherings, celebrations, and special occasions.
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Will there be attendants on-site during the event?
Yes. Two trained members of our team will be on-site throughout the event to assist with activities, ensure everything runs smoothly, and provide support as needed.
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How does the delivery work, is there a fee?
We will arrive approximately 45 minutes to 1 hour prior to your event to complete setup for the interactive activities. If there are any access considerations—such as stairs, elevators, long walking distances, or limited parking—that may affect setup time, please let us know in advance so we can plan accordingly. Please note that a delivery and setup fee applies to all interactive activity rentals and is based on the event location and distance from Huntsville.
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Please note: Delivery is included for events within 30 miles of Huntsville. Locations beyond this range are subject to a $1.00 per mile travel fee.
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Do you offer interactive activity setups for larger groups or organizations?
​Yes. We can accommodate larger events such as classrooms, schools, daycares, ABA centers, churches, homeschool groups, and other group settings. Activity stations can be scaled and customized based on the size of your group and event needs.